Shipping policy

🚚 Shipping Policy

Overview

Cellgevity UK is committed to delivering your orders quickly, securely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your orders within the UK and internationally.

📦 Order Processing

  • Orders are processed within 1–2 working days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive an email confirmation once your order has been dispatched

🇬🇧 UK Shipping

We currently ship across the United Kingdom.

Estimated delivery times:

  • Standard Delivery: 2–4 working days
  • Express Delivery (if available): 1–2 working days

Shipping costs are calculated at checkout and depend on your location and selected delivery option.

🌍 International Shipping

We offer international shipping to selected countries, including Ghana and other regions.

Estimated delivery times:

  • Europe: 3–7 working days
  • International (including Ghana): 5–10 working days

Please note:

  • Delivery times may vary depending on customs processing in the destination country
  • Any customs duties, taxes, or import fees are the responsibility of the customer

📍 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

🚫 Delays

While we aim to meet all delivery timelines, delays may occur due to:

  • Courier issues
  • High demand periods
  • Customs clearance (for international orders)
  • Incorrect shipping information provided

Cellgevity UK is not responsible for delays outside of our control, but we will always do our best to support you.

📦 Incorrect or Incomplete Address

Please ensure your shipping details are accurate at checkout.

  • Cellgevity UK is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If an order is returned to us due to incorrect details, additional shipping fees may apply for re-delivery

📬 Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe:

  • Please contact us within 7 days of the expected delivery date
  • Include your order number and any relevant details

We will investigate and work with the courier to resolve the issue as quickly as possible.

🔁 Failed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may attempt re-delivery or leave instructions for collection
  • If the parcel is returned to us, additional shipping charges may apply to resend the item

📞 Contact Us

For any shipping-related enquiries:

📧 support@cellgevity.uk
📞 +44 7983 177982